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Last Updated: [June 2025]

Unified Care Services Provider (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information we collect and hold. This Privacy Policy outlines how we manage your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect the following types of personal information:

  • Name, contact details (email, phone, address)

  • NDIS number and plan details

  • Health or medical information (with your consent)

  • Cultural background and language preferences

  • Emergency contacts

  • Website usage data (see Cookie Policy)

2. How We Collect Your Information

We collect information:

  • Directly from you (e.g., through forms, phone calls, meetings)

  • From authorised representatives (e.g., family members, plan managers)

  • Through our website (e.g., contact forms, analytics tools)

3. Why We Collect Your Information

We collect personal information to:

  • Deliver personalised NDIS support services

  • Communicate with you about your care plan

  • Ensure culturally appropriate and inclusive care

  • Comply with NDIS requirements and applicable laws

  • Improve our services and user experience

4. Disclosure of Information

We do not sell or rent personal information. We may share it:

  • With trusted staff and service providers

  • With your consent, to healthcare professionals or plan managers

  • When required by law or in emergency situations

5. Storage and Security

We take all reasonable steps to ensure your information is securely stored and protected against misuse, interference, loss, and unauthorised access.

6. Access and Correction

You may request access to your personal information and ask for corrections if necessary by contacting us at the details below.

7. Complaints

If you believe your privacy has been breached, please contact us directly. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

8. Contact Us

Unified Care Services Provider
Loganlea, QLD, Australia
Email: [email protected]
Phone: 0469755108